Double-book a slot
It holds the slot before it confirms, and releases it if the call drops.
SPEAKS TO CLIENTS · WRITES TO YOUR PIMS
It doesn't take a message. It books the appointment.
Vetino reads your live schedule, honours your appointment types, durations and doctor rules, and writes the booking into your practice software while the client is still on the line. No callback list. No double-booking. No retyping.
Two-way sync
Reads live availability
Matches existing clients
Appointment book — Thursday 24 Sep
SYNCED 2s AGO
Dr. Alvarez
Recheck · Otis
Derm · Juno
Dental consult
Dr. Whitfield
Wellness · Pepper
Vaccines · Bellabooked by Vetino · 3:20pm
Nail trim · Moose
Confirmation texted to the client. Client record matched on phone number.
PRACTICE MANAGEMENT SYSTEMS
Tell us what you run — we're building integrations in the order clinics ask for them.
ezyVet
Cornerstone
AVImark
Pulse
Vetspire
Shepherd
Digitail
Provet Cloud
Instinct
Covetrus
Hippo
Request yours
Forty seconds, start to finish.
Click through what happens between "hello" and the confirmation text.
WHAT HAPPENS
Your CSR would have typed all of this.
Every booking arrives structured, not as a note someone has to decode. Nothing is invented — if a field can't be filled confidently, it's left blank and flagged rather than guessed.
See a real handoff
APPOINTMENT PAYLOAD
WRITTEN OK
- client
- Matched on caller ID — existing record, no duplicate created
- patient
- Bella — canine, 4y, spayed female
- appointment_type
- Vaccination — 20 min, per your type table
- provider
- Dr. Whitfield — first available who sees wellness
- reason_for_visit
- "Due for shots, also scratching her left ear"
- flags
- Second concern mentioned — may need longer slot
- recording
- Audio + transcript attached to the visit
What it will not do
— which matters more than the feature list
Create duplicate clients
Ambiguous matches go to a human queue instead of a new record.
Book outside your rules
Surgery days, drop-off windows, new-client caps and lunch blocks are all respected.
Offer medical advice
Clinical questions route to a technician or a doctor. That boundary is fixed.
One line item. No per-minute surprises.
Flat monthly price per clinic. Founding clinics get a discounted rate locked in for as long as they stay with us — book a demo and we'll quote your clinic.
ANSWER
Founding ratequoted on your demo call
Answering, messages and transcripts. No PIMS write-back.
- 24/7 answering
- Message taking and routing
- Recordings and transcripts
MOST CLINICS
BOOK
Founding ratequoted on your demo call
Everything above, plus live two-way sync with your practice software.
- Reads live availability
- Writes appointments back
- Client and patient matching
- Refills and recall calls
- Emergency triage rules
GROUP
Talk to usseveral locations or a new PIMS
Several locations, or a practice system we haven't shipped yet.
- Everything in Book
- Custom integration work
- Cross-location routing
- Named onboarding lead
Integration questions, answered plainly.
How does it connect to my PIMS?
Through the vendor's own API where one exists. Tell us which system you run on the demo call and we'll walk you through exactly how it would connect, and how long it would take.
Does it write to the medical record?
It writes appointments, client details and call notes. It does not touch clinical notes, treatment plans or invoices.
What if the sync breaks?
It falls back to taking a detailed request and alerts your desk. It never confirms a time it couldn't verify.
Who sees the data?
Your practice. Call audio and transcripts belong to your clinic, and we'll put our retention window and sub-processors in writing before you sign anything.
How long does setup take?
Credentials and a mapping session on day one; a week of supervised calls before it runs unattended.
Can I turn off booking and keep answering?
Yes. Clinics can start with answering only, then switch write-back on once they trust the transcripts.
Bring your PIMS. We'll book into it live.
On the demo we connect a sandbox of your system and book a real appointment while you watch. If it can't, you'll know in fifteen minutes instead of three weeks.